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Instinctive Customer Care
Why 20/20? Because we want to focus on what turns a customer service team into the best customer service team. Your team will become the best because |
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Appraisal Workshops
To support your business plan objectives through your organisational training programme, all staff need to understand the purpose of appraisals and ho |
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Assertiveness and Influencing Skills
Essential life skills include the ability to not only stand up for ourselves without hurting someone else, but also to promote ourselves and our organ |
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Bespoke Training Design
International Quality Management can tailor existing courses and also provide a full bespoke training design service, writing brand new material compl |
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Internal Quality Auditor - ISO 9000:2000
Delivered to businesses throughout the world, this highly successful course produces stringent internal auditors. If you have achieved ISO 9000:2000, |
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Motivational Speaking and Conference Facilitation |
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Customer Care Masterclass
When asked if customer care is important, everyone always raises their hand. When the same people are asked if they have been dissatisfied with custom |
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Process Mapping
When was the last time you took a really good look at your processes and systems?
Process mapping identifies the bottlenecks immediately, enabling im |
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Business Authoring |
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Business Planning
Many businesses operate without the benefit of having a written business plan; some cannot see a benefit to them at all. Whether you need business fin |
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Psychometric Profiling |
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Psychometric Profiling
The aim of psychometric testing is to better understand individual and team strengths and weaknesses. With this information it makes compiling work te |
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Outplacement and Executive Outplacement |
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Outplacement Services
For many businesses, reorganisation and restructuring to support the future can result in the need to make some members of staff redundant. This can |
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Quality and Business Analysis Services |
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Process Mapping
When was the last time you took a really good look at your processes and systems?
Process mapping identifies the bottlenecks immediately, enabling im |
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Customer Satisfaction Survey
Do you really know what your customers think of you?
Why not find out by allowing International Quality Management to conduct a survey on your beha |
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Outsourced Departments and Managed Services |
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Process Mapping
When was the last time you took a really good look at your processes and systems?
Process mapping identifies the bottlenecks immediately, enabling im |
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Managed Services
Many small and medium sized enterprises (SME’s) are at that awkward stage!
Big enough to have staff, training and culture problems, yet too small t |
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